Who We Are:

We are MONTESINOS S.A., and we treat your personal data as data controllers. This means that we are responsible for how your data is used and protected.

The data controller for your data is:

MONTESINOS S.A. Email of the Data Protection Officer: info@montesinossa.com

What Data We Collect and How We Use Your Personal Data:

Through the sales form: Name, last name, address, phone number, email address: this information will be requested at the time of purchase to process the order.

We will process your data for the time necessary to manage the purchase of the products or services you have acquired, including any returns, complaints, or claims associated with the purchase of the particular product or service.

With the express and voluntary consent of the User, we will request the minimum necessary information on the website to send an automated commercial newsletter, which will provide information about advertising, promotions, and other information about the services and/or products offered by MONTESINOS S.A.

MONTESINOS S.A. will always ensure that the use of the website, the content, and the processing of the User’s personal data are carried out correctly. For this reason, the User will always be able to exercise their rights of access, rectification, cancellation, portability, forgetfulness, or opposition, all in faithful compliance with Spanish and European laws, by writing to the email address info@montesinossa.com.

Unless specifically stated otherwise, all the data we request from our Users in the forms available on the Site are mandatory. Refusal to provide mandatory data will result in the impossibility of meeting the specific request in question. We ask that you immediately communicate any changes to your data so that the information in our files is always up-to-date and does not contain errors. In this regard, the User declares that the information and data provided to us are accurate, current, and truthful.

Data Collection and Processing:

The user, when registering, expressly authorizes MONTESINOS S.A. to collect the data provided at that time in a personal data file for processing in accordance with the provisions of Royal Decree 994/1999 of June 11. The identification data of our customers have been provided voluntarily by the interested parties, and their purpose is to process their request and send them the shipments. Your data will be treated with absolute confidentiality, not being accessible by third parties for purposes other than those for which they were requested. The User guarantees that the Personal Data provided to MONTESINOS S.A. are their own, accurate, and true and is responsible for communicating any modification or change. By providing us with your data, the user accepts that they may be used for processing and transferred for the purposes stated above.

User Rights: MONTESINOS S.A. is committed to complying with its obligations in accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD).

In an express, precise, and unequivocal manner, and prior to the collection of data, and in accordance with the provisions of Organic Law 15/99, of December 13, on the Protection of Personal Data and the regulations of development, MONTESINOS S.A. informs the user of the existence of a file, for the use and computerized processing of the personal data provided by the user, which will be used internally for the management of our service, marketing, user information, and promotion of the products offered on our website, as well as for historical purposes. The user is also informed that they may exercise their rights of access, rectification, objection, and cancellation of their personal data under the terms and conditions established by Organic Law 15/99. By email to info@montesinossa.com

Will We Share Your Data with Third Parties?

To fulfill the purposes indicated in this Privacy and Cookies Policy, it is necessary for us to give access to your personal data to providers and collaborators of logistics, transport, and delivery services, as well as to providers or collaborators of marketing and advertising services or accounting services.

Links to third parties that may be found on the website have privacy policies separate from MONTESINOS S.A. Access to these sites will be the responsibility of the User, and it will be their responsibility to know them and decide whether to accept them or not.

What Are Your Rights When You Provide Us with Your Data?

Any registered user can exercise their right to access, rectify, and, if necessary, cancel or oppose the processing of the personal data provided at any time. To do so, you can send us a notification to info@montesinossa.com or through our contact form.

Users also have the right to file a complaint with the competent data protection authority (the Spanish Data Protection Agency) if they believe that their rights have been violated.

Online Ad Display:

Like many companies, we display banners and ads from MONTESINOS S.A. when you are on other websites and apps. We do this using a variety of digital marketing networks and advertising exchanges, and we use a range of advertising technologies, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some websites and social networks, such as Facebook’s custom audience service.

The banners and ads you see are based on the information we have about you or on your previous use of MONTESINOS S.A. or on banners and ads you have clicked on in the past.

How Long We Keep Your Data:

We will keep your information for as long as necessary to provide you with customer service-related information from our customer service team, for trend analysis.

If reasonably necessary or required and always for the purpose of compliance with legal or regulatory requirements, dispute resolution, fraud prevention, and abuse, or to enforce our terms and conditions, we will also keep some information related to you, even after you have closed your account or if it is no longer necessary to provide you with any service.

For personal data provided for electronic commercial newsletters, it will be kept for as long as the User wishes to remain on the subscription list, so they can unsubscribe whenever they wish, automatically by writing to info@montesinossa.com.

Changes to the Privacy and Cookies Policy:

We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. In case we do, we will notify you by email when the change in question is significant for your privacy so that you can review the changes, evaluate them, and, if necessary, we suggest you review this Privacy and Cookies Policy from time to time in case there are minor changes or improvements made, taking advantage of the fact that you will always find it as a permanent point of information on our website.

To browse this website, you do not need to provide us with any personal data.

The cases in which you do provide us with your data are:

  • When you subscribe to our Newsletter.
  • When you write to us through the contact form.
  • When you send us an email.
  • When you purchase any of our gifts.
  • When you register as a customer, either as an individual or as a store.
  • When you give us your opinion or rate your shopping experience.
  • If you are already a customer, store, supplier, or collaborator.

By providing your data, you accept that all the data we may collect will be included in a data file.

For the security of your data, we take the necessary measures to ensure this, and we will only use your data for the specific purposes specified in each case.

If you have any questions or concerns regarding the treatment of your data and your privacy, please feel free to ask us, and we will address them at info@montesinossa.com.

Exercise Your Rights:

Any registered user can at any time exercise the right of access, rectification, objection, and, if necessary, cancellation by sending us a notification to info@montesinossa.com or through our contact form.